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I think the real excuse is that most are not getting used to mail order things. People just want to get what they want when they want the way they want...
I just thought that the arrangement to have a credit card/online payment should be a better way to partly solve this thing.
If anything, I have no problem buying from reputable online

Amazon.com, BN.com and AVBestbuy.com for a long time. I hope my testimony helps on your decision.
Give them a chance!